МББСБХолбоо Learning & Development Academy-тай хамтран Call center ББСБ-ын дуудлагын төвийн ажилтнуудыг чадавхжуулах танхимын сургалтыг 12-р сарын 10-ны өдөр зохион байгуулах тул та бүхэн идэвхтэй хамрагдаж ур чадвараа сайжруулаарай.
Сургалтын зорилго:
Contact Center-н ОУ-н туршлага, стандартыг таниулах, Call Center-н ажитнуудад зайлшгүй байх ур чадваруудыг эзэмшүүлэх улмаар ажилтны сэтгэл ханамж нэмэгдэж, тогтвортой ажиллах боломжтой. Мөн цахим шилжилт хурдацтай явагдаж, харилцагчид зайнаас үйлчилгээ авахыг илүүд үздэг болсон. Тиймээс Contact Center-н үйлчилгээ сайн байх нь бизнесийн өсөлтөд маш чухал үүрэгтэй.
Зорилтот бүлэг:
• Зайнаас үйлчилгээ үзүүлдэг бүх ажилтнууд • Contact Center-н ахлах ажилтнууд • Зээл төлүүлэлтийн ажилтнууд
Сургалтын арга хэлбэр:
Танхимын сургалт бөгөөд Learning & Development Academy-ын туршлагатай, чадварлаг сургагч багш нар интерактив байдлаар удирдан явуулна.
Сургалтын огноо: 2025 оны 12-р сарын 10-ны өдрийн 09:00-13:00 цагт танхимаар зохион байгуулагдана.
Байршил: СБД 8-р хороо МУИС-н бизнесийн сургуулийн хойд талд Velox төвийн 2 давхар
Сургалтын бүртгэл: Сургалтад оролцох хүний мэдээллийг хавсралтад буй хүснэгтийн дагуу бөглөн training@bbsb.mn хаягаар 12-р сарын 8-ны дотор ирүүлнэ үү.
Course Features
- Lectures 0
- Quizzes 0
- Duration 50 hours
- Skill level All levels
- Language English
- Students 0
- Assessments Yes
Comments
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